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General Questions.
What types of businesses benefit most from using SpiderAds ?
Businesses of all sizes, especially those looking to efficiently target specific demographics and optimize their digital advertising strategies, benefit from using SpiderAds .
How long does it take to get started with SpiderAds ?
Depending on your organization and requirements, we can have you up and running in less than 14 days.
Can SpiderAds pull data from multiple sources?
Yes, if you need to pull articles or information from multiple data sources, this can be done.
What happens if we don’t have images for certain products or services?
If there’s something on your website without images, we filter it out, so those products or services won’t be displayed.There is also an option to use royaltyfree images.
Can we get unique ad templates that follow our brand guidelines?
Absolutely, during the initial setup phase, we create a template that matches your brand’s visual identity.
Who do I contact for further questions?
You can always reach us at support@spiderads.io or from our contact page.
Performance and reporting.
Can I target specific audiences with my ads?
Yes, ads can be targeted based on gender, age, and geographic location. Our system also uses Facebook’s Twin AI to find demographic twins in real-time.
What metrics are included in the reports?
Impressions, Reach, Clicks, CTR & Device. There is also a Partner API to access if you wish to push the statistics into your own systems.
How often can we receive reports?
Reports can be in real time or sent weekly, monthly, or after the campaign ends, depending on your preference.
How does SpiderAds optimize ad performance over time?
SpiderAds uses Facebook’s Twin AI and other built-in algorithms to continuously optimize ad performance based on real-time interaction data.
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Technical questions.
Is there a dashboard where we can log in?
The dashboard is currently under development and will be available soon.
Can SpiderAds integrate with our existing CRM or marketing tools?
SpiderAds needs a flow of data to advertise and there are multiple ways to integrate. Please contact us for more information.
What are the system requirements for using SpiderAds ?
You need a computer capable of running a modern browser.
Does SpiderAds offer API access?
Yes, please contact us to know more.
Can I use my own tracking tools with SpiderAds ?
We recommend using Google Analytics
How does SpiderAds handle updates or changes to ad platforms?
We handle updates automatically without customer involvement.
Can we control the appearance of the ads?
Yes, you can define how the ads should look according to your brand’s guidelines.
Billing and contracts.
What does it cost to use SpiderAds ?
We offer different packages based on your company’s needs. For more information, please contact us directly.
Who will be billed for the ads?
At the time of order, you’ll provide a cost center and a reference person, and the invoice will be sent accordingly.
Is there a long-term contract required?
No. While AutoAds – Always on does come with a contract period our On demand service is charged per use.
What payment methods are accepted?
In Sweden by Bankgiro or internationally with our IBAN + BIC number.
Are there any additional fees or hidden costs?
With our setup and fixed CPM prices there are no hidden costs.
Can I upgrade or downgrade my subscription plan at any time?
You can always upgrade your subscription at any time. Downgrading may be depending on what kind of service you use and its terms.
AutoAds | Always On
How is the content automatically selected for advertising?
We determine the criteria together, such as all product offers under selected product categories, or the 40 most recently published items. There is also technology support to automatically convert shop-unique flyers to video and HTML5 ads for multiple media channels.
Where will the ads be displayed?
Ads will be displayed across Facebook’s five ad channels: Facebook, Instagram, Market Place, Messenger, and Audience Network. Your ads can also be displayed on YouTube, Web TV and Display ads enable reach on major news media as well as local press and last but not least digital outdoor screens.
How many ads can I run simultaneously?
There’s no limit to how many ads you can run simultaneously.
Can we edit the ad and template after it’s live?
Yes, it’s possible to edit both the ad and the template. The content is automatically updated when you update your website.
Can we stop a campaign at any time?
You can pause or stop a campaign at any time by emailing us.
AutoAds | On Demand
How long does it take to create an ad?
A targeted social media ad with a unique template can be created in 15–20 seconds.
What is the minimum number of days an ad can be live?
We recommend that the ad runs for at least 4 days.
Can I advertise on LinkedIn?
Initially, this feature is turned off, but we can activate it upon request.
Where will the ads be displayed?
Ads will be displayed across Facebook’s five ad channels: Facebook, Instagram, Market Place, Messenger, and Audience Network. Your ads can also be displayed on YouTube, web TV and Display ads enable reach on major news media as well as local press and last but not least digital outdoor screens.
How many ads can I run simultaneously?
There’s no limit to how many ads you can run simultaneously.
Can anyone in our organization create an ad?
Only authorized individuals within your organization will have the ability to create targeted ads.
Can we edit the ad after it’s live?
Yes, it’s possible to edit the ad. You can either do it yourself via the link in the confirmation email or contact us to make changes.
Is there any recommendation for text length in my ads?
The recommended text length for most placements is max 125 characters for social media ads.